Refund Policy
Effective Date: 21/10/2023
1. Website Creation Services
1.1 Refunds for Website Creation Deposits: We require a deposit before commencing any website creation project. This deposit is refundable If we have not initiated work on your project yet, you will be eligible for a full refund
1.2 Refunds for Cancellation: If you decide to cancel your website creation project after work has commenced, we will refund your deposit, excluding any costs associated with initial research and planning.
2. Website Maintenance and Updates
2.1 Refunds for Website Maintenance Services: We offer website maintenance services that include ongoing updates, security checks, and technical support. These services are billed on a monthly or annual basis. Refunds are not provided for unused portions of the maintenance period. If you wish to cancel your maintenance services, please notify us before the start of the next billing cycle.
2.2 Pro-Rated Refunds: In cases where you have paid for an annual maintenance plan and decide to cancel before the end of the billing period, you will be eligible for a pro-rated refund for the unused portion of the service.
3. Dispute Resolution
If you are dissatisfied with our services or have concerns about billing or refunds, please contact our customer support team at minteservices@gmail.com to discuss the issue and explore potential resolutions. We are committed to providing excellent service and addressing any concerns promptly and fairly.
4. Changes to this Refund Policy
We reserve the right to modify or update this refund policy any time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we handle refunds.
5. Contact Us
If you have any questions or require further information regarding our refund policy, please get in touch with us at minteservices@gmail.com.
By using our website and services, you agree to abide by the terms and conditions outlined in this refund policy.